Privacy policy

Effective Date: February 6, 2026

At Envoxi, accessible from https://www.envoxi.com, one of our top priorities is the privacy of our visitors and users. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

a. Information You Provide to Us:

Name, email address, and other contact details
Any information submitted through contact forms or user accounts

b. Automatically Collected Data:

IP address
Browser type and version
Device information
Pages visited and time spent
Cookies and similar tracking technologies

2. How We Use Your Information

Provide, maintain, and improve our services
Respond to inquiries or support requests
Monitor website performance and security
Send updates, promotional content, or newsletters (only if you opt in)
Comply with legal obligations
Derive age ranges from date of birth for compliance, safety, and age-appropriate experiences, including advertising eligibility

Envoxi does not use exact dates of birth for advertising purposes. Dates of birth are used solely to assign users to broad age ranges (such as 18–24 or 25–34), which helps ensure compliance and appropriate content delivery.

a. Data Used for Advertising Purposes

The following categories of data may be used to determine which advertisements are displayed within Envoxi:

Age range (derived from date of birth)
Country or general region
Language preference
Device type
General in-platform activity (such as feature usage frequency)

Envoxi does not use message content, call recordings, contact lists, or call audio for advertising purposes.

3. Cookies

We use cookies to improve user experience and analyze traffic. You can control or disable cookies in your browser settings. Some features may not function properly without them.

4. Third-Party Services

We may use trusted third-party tools (like Google Analytics or advertising partners) that collect, monitor, and analyze data to help us improve our services or to support platform operations, including analytics and advertising measurement. These third parties may have access to your data solely to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-party service providers do not receive access to message content, call audio, or contact lists.

a. Advertising & Sponsored Content

Envoxi may display sponsored content or advertisements within its platform, including but not limited to messaging lists, call interfaces, or other user-facing areas.

Advertisements shown on Envoxi are selected based on limited information such as general location (country or region), language preferences, age group, device type, and in-platform activity.

We do not use sensitive personal data for advertising purposes, and we do not sell personal information to advertisers. Advertisers do not receive access to identifiable user data.

Advertising decisions are made internally by Envoxi’s systems. Advertisers may only target aggregated or categorized attributes (such as age ranges or general interests) and cannot identify or target individual users.

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data:

With service providers who help operate the site
If required by law or to protect our legal rights
In case of a business transfer (e.g., merger or acquisition)

CCPA/CPRA Notice (California Residents)

Envoxi does not sell or share personal information as defined under California law. California residents have the right to:

Request access to the personal data we hold
Request deletion
Request correction
Opt out of the sale or sharing of data (not applicable since we do not sell or share data)

To file a request: [email protected]

6. Legal Basis for Processing (GDPR)

For users located in the EU/EEA/UK, we process your data under the following legal bases:

Consent — when you opt into services or marketing
Contract — to provide services you request
Legitimate Interests — analytics, security, service improvement
Legal Obligation — compliance with applicable laws

7. International Data Transfers

Your information may be transferred and stored outside your country, including to servers located in the United States or Canada. We use standard contractual clauses and equivalent safeguards to protect your data according to GDPR standards.

8. Data Retention

We retain personal information only as long as necessary to:

Provide our services
Fulfill legal and accounting requirements
Resolve disputes
Enforce agreements

Analytics data may be retained for up to 26 months, unless otherwise required.

9. User Rights

Depending on your location, you may have the right to:

Access or request a copy of your data
Correct inaccurate information
Delete your personal data
Restrict processing
Object to processing
Withdraw consent
Data portability (receive your data in a usable format)
Lodge a complaint with a data protection authority

To submit a request, email: [email protected]

a. Advertising Preferences and Opt-Out

Users may have the option to control certain advertising preferences within their Envoxi account settings. Where available, users may opt out of personalized advertising.

If a user opts out of personalized advertising, advertisements may still be displayed, but they will be contextual or non-personalized.

Opting out of personalized advertising does not remove advertisements entirely, but limits the use of account-related information for ad selection.

10. Google Analytics Disclosure

We use Google Analytics to understand usage patterns. Google may collect:

IP addresses
Device info
Browsing behavior

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Google’s privacy policy is available on their website.

11. Children and Minors’ Privacy

Envoxi does not knowingly collect personal information from children under the age of 13.

For users identified as under the age of 18, Envoxi does not provide interest-based or personalized advertising. Any advertisements shown to such users are limited to contextual, informational, or Envoxi-owned content and are not targeted using behavioral profiling.

If we become aware that personal data from a child under 13 has been collected without appropriate consent, we will promptly delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will:

Update the “Effective Date”
Notify users via email or a banner notice if the changes are significant

13. How to Contact Us

Email: [email protected]

Phone: +1 (647) 560-7582

Website: www.envoxi.com

Legal entity: Envoxi Software S.A.R.L